How MSI handles “the box”

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The box.

Anyone can sell you a box. Cameras, card readers, phones are all available to anyone with an Internet connection and a credit card. So why buy the box from us?

First of all, our experience will ensure the box performs. I can’t tell you how many times I’ve been called on to fix a previous ¬†installer’s mess. I’ve seen DVRs that weren’t recording because they weren’t set up properly. Fire alarms that wouldn’t activate if the box itself was on fire. I could keep going, but this is what I encountered just last week.

When an MSI tech has a box in his hand, you can be sure it’s not the first time. You can also be sure that he has not only been factory trained, but MSI trained. With over 30 years of experience, I personally spend time with every employee to ensure they understand the product they are working with and that its installed “the MSI way.”

So now that you have your box working as it should, what happens if it breaks or you forget how to use a feature?

I’ve seen companies that only warranty their box for 90 days, then want you to pay a monthly service contract. That shows a lack of confidence.

MSI can not only provide you the latest technologies, we make them perform and stand behind them.We warranty all our end-to-end solutions for 3 years, including parts and labor and free scheduled training.

Photo credit: Chris_Samuel via photopin cc

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